The PRIMEHIDE Warranty

We invest in the craftsmanship of every one of our items. We utilize only the best materials and manufacturing techniques. We endeavor to ensure that each thing we sell is perfectly awesome. Our basic guarantee covers against defects in material or workmanship for a period of 1 year from the date of purchase, subject to you activating your warranty below.

Only products purchased through our website or one of our authorised marketplaces with a valid proof of purchase are covered under the warranty. The Primehide warranty does not cover any other product or device sold by anyone other than Primehide and its official marketplaces. For products purchased via independent outlets, please contact the retailer where the product was purchased.

All charges related to shipping are to be borne by the customer. Once we receive your product, it will be inspected by our craftsmen. If a defect is found due to manufacturer’s workmanship, we will either repair or replace your product with the same style or one of equal value free of charge.

Not covered by the warranty

• Scratches, soiled spots, or marks from normal use.
• Discoloration, wrinkles, or dampness from storage or use.
• Damage from adhesives.
• Exposure to chemicals or products with alcohol.
• Improper care.
• Exposure to water or rain.
• Breakage due to excessive weight.

Our usual repair time is three to four weeks plus shipping time. For further questions about our warranty policy, please contact us at sales@primehideleather.co.uk .